Privacy Policy
Our Data Promise
At My Local Business, we are committed to protecting the privacy of our Midlands customers. When you contact our 24/7 recovery dispatch for roadside assistance or a towing quote, we collect necessary information such as your name, contact number, and exact vehicle location. This ensures we can reach you quickly and provide the most accurate service possible. We treat your personal details with the utmost respect and strictly use them for operational purposes, ensuring your data is handled securely while we get you safely back on the road.
Information we collect
To provide professional towing and recovery services across the Midlands, we collect specific details when you book our team. This includes your phone number for updates, your vehicle registration, and your GPS location or address to dispatch our drivers. If you are paying via card, payment information is processed securely to complete the transaction. We do not store sensitive financial details on our local systems. By using our services, you agree to the collection of this data so we can manage your recovery booking and provide accurate quotes.
Sharing and storing your data
We only share your information when essential for your vehicle recovery, such as providing your location to our recovery drivers or insurance partners if requested by you. We do not sell your personal data to third parties. Your information is stored securely and only for as long as necessary to fulfill our service and tax obligations. You have the right to ask us what information we hold about you or to request its deletion. For any questions regarding how we manage your recovery data, please contact our 24/7 team directly via our main business line.